I recently stayed at the Hyatt Regency Milwaukee, where the Regency Club is closed on the weekends. As a Hyatt Diamond Member, you normally receive lounge access, however on the weekends since it’s closed you get breakfast and 2,500 bonus points – or at least that’s what it used to be.
Per Hyatt, here are the rules:
During periods of high demand access to the Regency Club or Grand Club lounge may not be available; therefore Diamond members will receive 2,500 bonus points per stay plus daily complimentary full breakfast inclusive of one entrée (or standard breakfast buffet), juice and coffee (tax, gratuity and service charges included) for each registered guest in the room, maximum four (4) people.
After my stay, my regular points posted, but not the 2,500 bonus points, so I reached out to Hyatt Gold Passport who said that I wouldn’t be receiving these points.
This is a very disappointing change if that’s the case, since you used to receive Hyatt Gold Passport points for when the lounge is closed on the weekends, and the terms don’t state anything otherwise.
Has this ever happened to you? Feel free to share below!