Delta’s Power Outage and Compensation for those Affected

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Delta Air Lines is having a rough day following a loss of power in Atlanta that impacted Delta computer systems and operations worldwide. However, things are on the upswing with their operation, and the airline wants to make it up to their customers and plans to do so by offering some generous compensation.


Per Delta,

Delta has canceled more than 650 flights due to a loss of power affecting Delta operations systemwide. Following the power loss, some critical systems and network equipment didn’t switch over to Delta’s backup systems. Delta’s investigation into the causes is ongoing.

As of 3:40 p.m. ET, Delta had operated 2,340 of its nearly 6,000 scheduled flights. Systems are fully operational and flights resumed hours ago but delays and cancellations remain as recovery efforts continue.

Officials said for the rest of the afternoon and evening customers should check the status of their flight at or the Fly Delta App.  Customers can rebook their flight at the website. A travel waiver is in effect

This afternoon, company leaders and employees continue to focus on improving operations at the Atlanta hub to reduce further delays.

In addition, Delta will be offering $200 travel vouchers to any customer who experienced a delay of three hours or more, or a cancelled flight as a result of the power outage. These vouchers are available for travel on all Delta and Delta Connection-operated flights. I think this is great news on Delta’s part and shows how they truly are trying to recover.

Bottom Line

I think Delta is doing a great job handling this situation for their customers, for something that is really outside of their control, and it’s nice to see them be proactive with the compensation as a goodwill gesture.

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  1. How does the “Generous Compensation” offer compare to what passengers on flights from or to EU countries might be entitled to under the EU rules?

  2. Whether this is outside their control is arguable. This is a quote from this morning’s Atlanta Journal & Constitution: “Georgia Power spokesman John Kraft said a failure overnight of Delta’s switch gear equipment caused the outage. He said other Georgia Power customers were not affected because it was an issue with Delta equipment.”

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