Delta finds itself under fire in the latest incident of removing passengers from a plane. United Airlines Passenger Dragged Off Plane Due To Oversell last month, and this time Delta is the one removing them. The incident ocurred on a Delta Air Lines flight 2222 from Maui to Los Angeles on April 23, 2017.
Essentially a family of four was traveling and while they had four tickets, one was for their older son who traveled back home the day prior. The family incorrectly assumed that their infant could use his ticket, however with the flight completely full the airline needed every seat and couldn’t accommodate them.
Instead, they should of called the airline to see if they could of switched their other son’s ticket for the infant so he’d have his own seat. By the time they finally agreed to have the infant in their arms it was too late.
Unlike United, no dragging was involved here, however the entire family of 4 was removed from the flight, and the aircraft eventually took an hour delay. The passengers were forced to buy their own tickets the next day on the airline notorious for dragging passengers, United, back to Los Angeles.
Delta issued the following statement:
“We are sorry for the unfortunate experience our customers had with Delta, and we’ve reached out to them to refund their travel and provide additional compensation. Delta’s goal is to always work with customers in an attempt to find solutions to their travel issues. That did not happen in this case and we apologize.”
In the video, you’ll notice a Delta employee mentioning that if they don’t cooperate the parents will go to jail and the kids will be taken away from the parents. Just so happens, this whole incident was caught on camera.
Ultimately the family was wrong, as their infant did not have a ticket to occupy another seat, however the way the situation was handled was wrong. Delta has since apologized to the passengers for what happened.