I had a reader reach out to me with the following Lyft drama story asking if any readers had experienced the same. I being more of an Uber-er myself offered to write this post to ask for reader feedback.
Lyft Drama What Would You Do?
Reader Emily and her husband used Lyft to come home from a friends house about 8 minutes away last weekend after dinner a couple glasses of wine. They used Lyft as their back-up, they too usually go to Uber but thought it might be good to try something new. The next morning, got an email asking if they wanted to tip the driver which they did. No problems, yet.
On Monday morning, they got an email from Lyft saying that their Paypal account was being charged $50 pursuant to the contract because of the damage that they had done to the Lyft car. Lyft attached 2 photos of the interior that showed nothing along with the claim of “damage.”
They asked Lyft repeatedly to clarify the situation and what damage the photos supposedly showed. The response from Lyft was that the driver identified them as the passengers who caused the damage and did not address that the photos showed no damage.
With Lyft refusing to look into the reported damage, what should they do about their $50?
I said that it is unfortunate that they didn’t use an Amex card like The Platinum Card® from American Express to pay, because then they could easily dispute the charge and Amex is good about looking into issues like this and usually sides with the cardholder (in my experience.)
Have you had this issue with Lyft before?
Do you have any horror stories? Or suggestions? Hit the comments.
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