More Hotels Testing Virtual Personal Assistants

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How do you feel about Amazon’s Alexa? Do you have one at home and miss Alexa when you are on the road at your hotel? According to, Best Western is the latest hotel to test the use of Amazon’s Alexa virtual personal assistant. Marriott and Wynn Resorts are also testing Amazon’s device.

More Hotels Testing Virtual Personal Assistants

Alexa might be in your next hotel room.

Following Marriott and Wynn Resorts, Best Western Hotels & Resorts is testing the use of Amazon Dot devices in its hotels for guests and employees, according to Skift, a travel publication.

The voice-activated devices can be used to communicate with the hotel — and that includes ordering room service or reporting issues with the room.

“I think, in the future, that’s how the guest might want to interact with us,” Best Western Hotels & Resorts CEO David Kong told Skift.

“The Amazon Alexa, to me, is the future,” he added. “Right now, people are into messaging, but in the future, it’s going to be artificial intelligence and voice activation.”

More Hotels Testing Virtual Personal Assistants

About Echo Dot

Echo Dot (2nd Generation) is a hands-free, voice-controlled device that uses Alexa to play music, control smart home devices, make calls, send and receive messages, provide information, read the news, set alarms, read audiobooks from Audible, and more

Bottom Line

How do you feel about this idea? Do you like the option to have your virtual personal assistant in your hotel room? Feel free to post a comment.

HT: and Skift

Editorial Note: Opinions, analyses, reviews or suggestions expressed on this site are those of the author’s alone, and have not been reviewed, approved or otherwise endorsed.

About The Weekly Flyer

The Weekly Flyer writes about travel from a business traveler perspective. He travels the world every week accumulating points and miles along the way.

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  1. Virtual personal assistants are in high demand as business owners aregettiong too busy in managing remote tasks and are not able to focus on the growth of their business. A personal assistant just allows them to do that. A great article on such things.

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