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Here’s a question I thought I post for discussion today. What Happens When An Airline Runs Out of a First Class Meal Choice?
On a recent Delta flight from New York (JFK) to Las Vegas, I managed to snag an upgrade at the gate, thanks to my Platinum Medallion status. As I seated in the First Class cabin, I overheard the flight attendant ask the passenger in 4D if he’d be having lunch. She apologized that as he was in the last row, they’ve run out of cold entrée which was a Chicken quinoa salad, and all they had left was the hot entrée choice, which was a Hamburger. She explained this flight was catered 50/50 between the two entrees, however the salad was more popular today.
On Delta, they take meal orders using their FEBO policy (on even number flights, they start from the front, and on odd number flights, they start from back). As this was an even flight number, that meant 4D would be the last to be asked what he’d like for lunch
This was unacceptable to the passenger, as I heard him say that this isn’t his problem, it’s hers. However, I disagree with this, meal selection is never a guarantee. It turns out this passenger was also a Diamond Medallion member, meaning he flies 125,000 miles a year, so I’m shocked he doesn’t know about their manifesting policies.
4D then asks if he can have a wrap from what they’re serving in coach. The flight attendant reluctantly agreed to get him one, then she brings it to him and says that will be $10.49. After several attempts to charge him, her machine doesn’t work, so she goes to the back to use one of theirs, as she mentions she doesn’t use it often.
I’d love to hear your thoughts on this interaction, with this flight being catered at 50/50 ratio. Perhaps, if the chicken salad is more popular, then their catering levels could be changed. Do you think First Class passengers should be able to order from the coach meal choices, and if so should they be charged or offered complimentary if their meal choice isn’t available.
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