I’m absolutely disappointed in Delta and Atlanta’s handling of this power airport situation today . Below is an update from Delta on how they are planning to handle this situation (see Ground Stop For Flights Going To Atlanta.)
Update From Delta Re: Atlanta
To backup, I went to the airport at 3 pm to catch a flight today. A full two hours after power to the world’s busiest airport went out. At no time was I notified of this issue by Delta Airlines who should have seen this as an issue. See More Breaking Fire Confirmed Atlanta Airport & Earliest Power Restored..
Now compound that with an undisclosed fire in the airport, and we have a significant safety issue on our hands. I was dropped off at the airport to utter chaos. Not one Delta person I spoke with knew what was going on, or what was causing the delays. In fact, contrary to regular occurrence, I was met by a lackadaisical attitude towards the whole delay / fire / power issue by every Delta employee I encountered who didn’t “know anything” about the issues.
On top of that, cell phone service and WiFi was very disrupted. It was nearly impossible to make a call, gain access to the internet, etc. The information wasn’t flowing from the airline, internet or cell phones. To get coverage, one had to walk out to the parking lot.
Enough background, Delta is formulating their response. After spending hours trying to connect with Delta tonight about my since cancelled flight, the agent told me to expect a corporate response.
Update From Delta
So, Delta is formulating a corporate response. Before I share what I heard, I think a little context may be helpful. The airport shut down today due to lack of power. Flights were diverted. We now know a significant fire occurred underneath the airport which caused all of this.When speaking with Delta tonight, they informed me that Delta is planning to provide consideration to customers who were impacted by this event at the corporate level. A few years ago, they did the same and rewarded a few hundred bucks to customers who were stranded, see similar compensation for those who experienced delays.
This situation is much worse. Today the information was not flowing which allowed people to walk into this situation and they are possibly are now stranded at the airport. I for one will be interested to see the reports outlining what happened, who knew what/when, and how Delta and the city of Atlanta plan to prevent this from happening again.
I am still a big fan of Delta, but today felt like they dropped the ball in a big way on communication.