Delta Air Lines flies may see complimentary WiFi on their next flight sooner than they think. The airline is testing free WiFi onboard around 55 domestic flights per day starting next week as they plan to be able to offer this perk to fliers in the near future.
Delta partners with Gogo Inflight WiFi for their service, so it’s unclear what fee Delta will have to pay Gogo if they were to offer this as a standard amenity.
Customers on around 55 domestic flight segments a day will have an opportunity to surf the internet free of charge, starting May 13. The two-week pilot across all cabins on select short-, medium- and long-haul routes is Delta’s first step toward realizing its vision of offering free in-flight Wi-Fi as part its leading suite of complimentary onboard entertainment options.
Delta’s initial test on select domestic high-speed 2Ku Wi-Fi-equipped aircraft is designed to understand customer experience preferences, system performance, customer feedback and more. Dimbiloglu noted that due to the complexity of the project, it will likely take several more test phases and lots of listening to ensure the free product Delta delivers, adds value.
I’ve always thought that airlines should offer complimentary WiFi to elite fliers as a benefit. I’d love to see Delta roll out WiFi to say Platinum and Diamond Medallions on all their flights.
If you’re wondering what the testing is being done for since they already operate WiFi on nearly all flights across its domestic and international network, it appears it has to do with usage, as there could be a large spike in those signing on, and speed could be a concern.
What are your thoughts about Delta offering free WiFi onboard their flights? Do you think we’ll see them roll this out in the coming months? Feel free to share your thoughts below.