As it’s a Category 3 property, free night awards are available for 12,000 points per night, which is what we redeemed for this weekend. I booked the stay a few days prior to arrival and was excited to stay here, however once arriving that shortly changed.
When checking in the front desk agent couldn’t locate the reservation despite giving my name and confirmation number. She claimed that their systems are different than Hyatt’s so the confirmation number was of no use.
At this point the rooms controller came out, however there was no manager available to talk to. I was advised that I would need to call Hyatt and asked to step aside. I quickly called up the Hyatt line and the agent of course had my reservation and said she’d phone the hotel.
After waiting on hold for 30 minutes, and having spent nearly an hour trying to check-in only then was the reservation located. As this was a points reservation, the hotel also messed this up and tried to charge me for the room which took even more time to fix.
Once a room was given, despite my high floor preference in my Hyatt profile. I was given a room on the 3rd floor of a 49 floor building with a view of the roof and air conditioning units…
It’s clear that this hotel doesn’t fully participate in the World of Hyatt program and their reservations systems do not talk to each other.
What’s more frustrating is the lack of help the hotel would provide and how there was no management presence available during the check-in.
I asked about some sort of compensation from the hotel, which of course I was told “there’s nothing we can do” at all….
Will Run For Miles also had a similar poor experience here as a Hyatt Globalist, so it seems like this behavior is common.
If you’re a World of Hyatt member especially Explorist or Globalist, I’d recommend staying clear of the Ocean Resort Atlantic City.