I’m currently at the Ocean Resort Atlantic City, which is part of Hyatt’s Unbound Collection, meaning this hotel can be redeemed using World of Hyatt points.
As it’s a Category 3 property, free night awards are available for 12,000 points per night, which is what we redeemed for this weekend. I booked the stay a few days prior to arrival and was excited to stay here, however once arriving that shortly changed.
When checking in the front desk agent couldn’t locate the reservation despite giving my name and confirmation number. She claimed that their systems are different than Hyatt’s so the confirmation number was of no use.
At this point the rooms controller came out, however there was no manager available to talk to. I was advised that I would need to call Hyatt and asked to step aside. I quickly called up the Hyatt line and the agent of course had my reservation and said she’d phone the hotel.
After waiting on hold for 30 minutes, and having spent nearly an hour trying to check-in only then was the reservation located. As this was a points reservation, the hotel also messed this up and tried to charge me for the room which took even more time to fix.
Once a room was given, despite my high floor preference in my Hyatt profile. I was given a room on the 3rd floor of a 49 floor building with a view of the roof and air conditioning units…
Bottom Line
It’s clear that this hotel doesn’t fully participate in the World of Hyatt program and their reservations systems do not talk to each other.
What’s more frustrating is the lack of help the hotel would provide and how there was no management presence available during the check-in.
I asked about some sort of compensation from the hotel, which of course I was told “there’s nothing we can do” at all….
Will Run For Miles also had a similar poor experience here as a Hyatt Globalist, so it seems like this behavior is common.
If you’re a World of Hyatt member especially Explorist or Globalist, I’d recommend staying clear of the Ocean Resort Atlantic City.
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I have stayed there, I am a Globalist, I will stay there again this coming weekend. I also used the “Guest of honor” benefit here with my brother recently, with the help of my concierge, which had its challenges, but not the scathing review you just gave. We were put on a very high floor, I was able to get an upgraded Ocean Resorts player card, we were given vouchers for free water and overall all, enjoyed our stay. I guess my point is that you seemed to have hit the cry-baby button right up front before sitting down to play black jack. Play a few hands, have a drink or two, enjoy a nice meal and enjoy your stay. Its not not a Park Hyatt, you will not receive a suite upgrade, its large and not all the Hyatt benefits will apply, but its Atlantic City, go have fun, party it up a bit, spend some money and enjoy. For whatever your room redemption was, Borgata charges $150 more per night. Try and enjoy the stay, walk the board walk, take your car over to Brigantine and drive it on the beach, hit up White House Subs, try and get into Violo’s or Cafe 2825 on short notice at 9PM and be a gambler for a night. Review seems premature. Cheers Mate.
Sort of enjoyed mike’s comments more than the review itself. Cheers Mike!!!!
Sounds like if you are a Globalist who has concierge help and/or pay for your room, the resort could be fine. But if you use a free night certificate, points or anything that requires information from Hyatt’s systems, you will probably haz disappoint. Or, put another way, your mileage may vary.
I’ve always enjoyed my experience at Hyatt, Park Hyatt, Hyatt Regency and Hyatt Place properties, so maybe Unbound Collection properties don’t offer the same [good] experience.
All of the things @Mike suggests you do to enjoy the Atl city area have nothing to do with the resort. The Unbound Collection is supposed to be a cut above, right? Vacation time is sacred, and no one wants to wait an hour plus for a lousy room and lousy overall experience. Thank you for the great advice – I’ll park my carcass elsewhere.
I have stayed at Oceans several times this summer using free nights and points. I have not had any issues at check in. (I will be staying there again in a couple of weeks). No complaints and it beats paying $400+ On weekends!