Marriott Bonvoy has a generous Ultimate Reservation Guarantee, which ensures if you booked a room your reservation will be honored. If for some reason it’s not due to an overbooking and have to be walked to another hotel, you’re entitled to compensation.
I wasn’t aware just how generous the compensation is. At their full service property in addition to having the hotel secure you accommodations at a similar property you’ll be given $200 plus 90,000 Marriott Bonvoy points.
Here’s a rundown by brand on Marriott’s Reservation Guarantee:
- EDITION, The Luxury Collection, W Hotels, JW Marriott, Marriott Hotels, Sheraton, Delta Hotels, Le Méridien, Westin, Autograph Collection, Renaissance Hotels, Tribute Portfolio, Gaylord Hotels: $200 USD plus 90,000 points
- Courtyard, Four Points, SpringHill Suites, Protea Hotels, Fairfield by Marriott, AC Hotels, Aloft, Moxy Hotels, Residence Inn, TownePlace Suites, Element: $100 USDÂ (Platinum and Titanium Elite members also receive 90,000 points)
- The Ritz-Carlton, St. Regis: Platinum and Titanium Elite members receive: $200 USD and 140,000 points
Bottom Line
Marriott has a generous Ultimate Reservations Guarantee but it’s important to look at which brands offer what compensation.
Most of their full service brands including Westin, Marriott, Sheraton will pay $200 plus 90,000 Marriott Bonvoy points if you’re walked to another hotel. This compensation is offered to all Elite members starting with Silver Elites and above.
With more and more Marriott Elite members than ever, I’d imagine when hotels overbook, they’re having a harder time ensuring elite members are being walked.
However, similar to airline bumps, I’m sure there’s many Marriott Bonvoy elite members out there who wouldn’t mind getting walked in order to get 90,000 points.
Based on my experience if you’re looking to get walked, you’ll want to arrive very late (after 11pm or even later) and hope that all the rooms have already been checked-in, meaning the hotel has no choice but to walk you. You can also check online to see if the property is selling rooms still. If not, it’s a good indication that the hotel is oversold and could be in a walk situation.
Check out Marriott Launches New No Fee Bonvoy Bold Card to earn more Marriott points!
Feel free to share your experiences in the comments below if you’ve been walked by Marriott before and how the compensation was handled.Â
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I stayed at the Sheraton Times Square and arrived after midnight and was walked to the Westin and was able to get the 90,000 points. Not a bad deal considering the hotel is only a Cat 5
I had a reservation at Le Meridien in Siem Reap in January, made from the Starwood days. They emailed me a few weeks prior that they were going to walk me to the Courtyard. I explained that as a titanium (from SPG), it would cost them a lot in money and points and that the Courtyard was not acceptable but I would take the Park Hyatt. They declined and left my reservation alone, which is all I wanted in the first place. The super rare circumstance where Marriott really shone.