Marriott announced they’d be eliminating single use shower amenities as they look to move to refillable containers. However there appears to be a concern about how safe these bottles are and the following example is one that Marriott will really need to study closely on what they can do ensure these shared bottles are safe for guests.
Photo credit: JordanYVR
Per this Flyertalk post,
I have an experience from a current stay (not mine) to share and wanted to see what the community thought was the appropriate way to follow up.
At this property, in the shower are three large toiletry bottles – soap, shampoo and conditioner. After using them for several days it was noticed that the soap bottle had the tamper proof bracket removed. On closer inspection, the bottle was filled mostly with water, and what looked like semen. This bottle was then compared to with the soap in the other room and it was very evidently tampered with. I’ve attached a photo to show how the bottle was not secured, but have not attached a photo of the bottle itself.
The bottle was taken to the front desk, and the associate was horrified and sent up a replacement bottle, and arranged an opportunity to meet with a manager in the morning. In the morning, a manager offered his sincerest apologies, as well as 5000 points and the option to switch rooms. He also said he needed to investigate further and meet with the team. The hotel is in possession of the bottle.
I was horrified to hear of this as well. 5000 points seem astronomically low for the incident, but I’m also not sure what proper recourse would be in this situation. I also think the hotels need to look for this type of thing when a room is changed over for the next guest.
Hat Tip: PM&M Reader Jeremy