United Airlines Strengthens Onboard Mask Policy

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United Airlines announced they’ll be strenghting their current onboard mask policy for customers. These new changes take place effective June 18, 2020, and violators will be placed on an internal do not fly list with the airline.

It’s not clear what’s exactly acceptable behavior if you’re allowed to take off for eating, but it sounds like those not wearing a mask and refuse to do so by a flight attendant may be forced to fly another airline.

a white airplane on a runway

Per United Airlines,

United currently requires all passengers to wear a face covering onboard its flights and expects that policy to remain in place for at least the next 60 days. The only exceptions to this policy are individuals who have a medical condition or a disability that prevents them from wearing a face covering, those who cannot put on or remove a face covering themselves and small children. Customers are expected to wear a mask for the duration of the flight, except when eating or drinking.

Under this new policy, if a flight attendant notices or is informed of a customer onboard who is not wearing a face covering and that passenger does not fall within an exception, the flight attendant will proactively inform the customer that for the health and safety of everyone, face coverings are mandatory for all customers and crew on board. They will also offer to provide the customer with a mask if needed.

If the customer continues to be non-compliant, flight attendants will do their best to de-escalate the situation, again inform the customer of United’s policy, and provide the passenger with an In-Flight Mask policy reminder card. If a customer continues to not comply, the flight attendant will file a report of the incident, which will initiate a formal review process. Any final decision or actions regarding a customer’s future flight benefits will not occur onboard but instead take place after the flight has reached its destination and the security team has investigated the incident.

United Airlines mandated flight attendants to start wearing masks back in April, with passengers required to last month. It appears they’ve had some non-compliance issues which is what this new policy attempts to address.

What are your thoughts about United’s new internal travel restriction list for those not wearing face masks? Feel free to share your comments below.

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  1. I guess I’ll be flying UA. Flew WN expecting most people would wear a mask but more than half refused to wear a mask, including one behind me that coughed a few times. My sister in law who works in the ICU also mentioned that a COVID positive patient was admitted to her unit in SMF. Patient flew from PHX to SMF a day before despite having a fever and took tylenol for that fever. The patient did not want to miss her grandson’s birthday !

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