We recently shared of Lucrative Amex Platinum Retention Offer, which 50,000 Membership Rewards points or a $500 statement credit if I agreed to keep the card. This was offered over the phone by calling American Express’s retention department at 800-452-3945 where I was prompted to enter my 15 digit card number.
However, I had another card with an annual fee come due which was the Delta Reserve American Express. I wasn’t planning to keep this card with the $550 annual fee, so I decided to message American Express via its chat feature from my online account.
I told the agent that I didn’t want to keep this card and wished to cancel. A few minutes later I was presented with a retention offer of a $100 statement credit to keep the card via chat. In the past, American Express will only make retention offers over the phone, however it does appear that they’re offering these same offers through its chat feature online if you’re thinking of canceling and just had your fee post.
Ultimately, I still ended up canceling my Delta Reserve card, as I had earlier accepted a retention offer of 50,000 Membership Rewards points to keep my Platinum Card, so for this year, I’ll be able to access the SkyClubs with the Platinum Card, assuming travel starts to pick up.
If you’re interested in seeing if you’re eligible for a retention offer, login to your American Express account and choose the chat feature in the bottom right hand corner. The agent will ask which card you’re inquiring about and then simply say you wish to cancel the card, and that should prompt them to offer a retention offer.
Pro tip: Always say you want to cancel the card, rather than just asking for a retention offer. The agent will not actually cancel the card as there is a long disclosure they have to give to you, so you can always choose not to cancel after the disclosure, but this ensures you’ve exhausted all possible retention offers on your account that you could be offered.
Have you received a retention offer from American Express through its online chat feature before? Feel free to share your success in the comments below.