Delta announced they’ll be making two updates to Sky Club access for fliers starting June 1, 2022. Customers will no only be allowed to enter 3 hours prior to scheduled departure time, and you’ll no longer to use the lounge on arrival (with the exception of Delta One flights).
Delta is making these changes as a way to help with overcrowding in their clubs. They feel these two restrictions will reduce the overall volume in their clubs and offer a better experience while in the Sky Club.
Per Delta,
To help ensure the best possible Delta Sky Club experience for you, we’ll start taking steps to implement the following policy updates beginning on Wednesday, June 1:
- Guests will be able to access Clubs anytime within three hours of their scheduled departure time (and connecting customers can continue to access Clubs at any time prior to departure).
- All departing and connecting customers will have access to Clubs. With the exception of arriving Delta One passengers, Club access will be unavailable for arriving customers without a connection.
Rest assured that if your travel is impacted by a flight delay, you can still enter up to three hours from your originally scheduled departure time. If you have a layover, you can use the Club in your connection airport for the full duration of your connection. Note that a same-day round-trip flight does not qualify as a layover connection. Customers will still be able to access Clubs within three hours of their scheduled departure flight and within three hours of their return flight.Â
These two new restrictions mirror American Express Centurion lounges which also no longer allow to used upon arrival, and only three hours from scheduled departure time.
One thing to note with Delta is if you’re listed standby on an earlier flight, you’ll be allowed to enter the lounge three hours before the standby flight, even though you’re confirmed on a later flight.
What are your thoughts on Delta adding these two new restrictions to Sky Club access for passengers? Feel free to share your thoughts in the comments below.Â
About Points, Miles & Martinis
Here at Points, Miles and Martinis, we love all things travel. We focus on topics relating to travel including destinations, airline, hotel, car rental and credit card reward programs. Our goal is to help people travel better. - See more at our About Us page.
Sign up for Email || Twitter || Facebook |
Hotel Offers || Airline Offers || Bank Offers || Cash Back Offers
They should loose customers and frequent flyers
Instead of increasing or adding lounges, to save costs, they are adding restrictions
On lounge usage
They have held detroiters hostage with their monopoly
They should have started by limiting credit card access, then moved to the non-frequent fliers, so those of us that actually use the airline and the club on a weekly basis do not have to suffer!
So you are sentencing us to marginal (at best) restrooms in airports upon arrival.
Yeah, not a fan. As an over million miler flyer and top tier, we should have access anytime we are in the airport. Start restricting lower tier or by the flight payer. I spend a lot of time in airports and am loyal to delta only because of the clubs. If you take that away, I will look for a better lounge that does not restrict me.
It’s the worst move I’ve seen by Delta in a long time. I often use the club’s wifi when I land to handle tasks I can’t do over airplane wifi. And, I can get a snack before my drive, and use the decent restrooms. They’re taking away half the functionality for me.
Unreal. Marketing to boost AMEX Reserve Credit Card with free access ($550/annual fee), for customer to use Sky Lounge, then restrict usage. NOT cool Delta!! As a million miler and customer for over 25yrs, Demta is stooping to an all time LOW on customer service. Upon arrival no access? Terrible in every sense of the word. Get your act together!!
Terrible decision for frequent flyers who have to connect in airports every week. We spend many hours in Delta Lounges because they are friendly comfortable places to await a connection. Limiting usage should affect lower tier and credit card payers first. Those of us in higher tier Medallion status and who actually pay a yearly fee with our credit cards should never be limited access to the Delta lounges
It’s a good decision taken by delta to overcome the extra burden of overcrowding.
Great blog.
Great Blog.