Apparently, there’s a manual step that SPG must perform on their side to ensure you receive the redemption code email and they are not consistently doing it. Also, there’s a good chance when you call the Platinum number (USA 1.888.625.4991) the representative won’t even know about the promo.

Let me clarify something before I proceed. I’m not an anti-Starwood person by any means. I’m the complete opposite and this isn’t the typical experience I’ve had in the past with SPG promos.

Luckily, there is a relatively painless way to go about getting a hold of your codes. I’ve outlined the process I underwent to get mine below. Give it a shot. It’s worked for several of us and takes about 5 to 10 minutes on the phone.

1) Log into SPG.com, go to “My Account” -> “My Recent Activity” and check for entry titled, “LIVE NATION LAWN TICKET”. There’s nothing worse than calling to complain and being wrong. Check first!

2) Call the Platinum Preferred Guest number. No reason not to start at the top.

3) Explain the situation to the representative and let the individual know that you are not receiving your redemption codes. Be specific on the number of missing codes. Tell him/her that a code needs to be entered by a SPG rep into your Starwood profile to trigger the emails (I wasn’t able to get any more specific details). You may need to be patient as many of them are still not aware of the promotion. If he/she is still lost, tell the rep that a colleague of yours had the same issue, discussed it with a SPG rep, and received his/her codes via email from research.stt@starwoodhotels.com , and that the rep can should reach out to that group. Hopefully, the rep will be able to help. None of my colleagues needed to go as far as the email address.

4) Once the issue is sorted out, you should receive an email in 24 to 36 hours from research.stt@starwoodhotels.com with all your redemption codes. Follow the redemption link to the site and enjoy! Hopefully general admission tickets will still be available. They’re disappearing fast!