Hyatt Website Bug Could Cost You Thousands Of Points

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There is a bug with Hyatt’s website that if you don’t pay attention, could cost you thousands of points. I first noticed this when I made an award reservation on Hyatt’s website but had to cancel the award. When I cancelled the award online I received a cancellation notice that all was well and I moved on with my life.

Fast forward a few weeks later, when I checked my Hyatt balance through Award Wallet, I noticed that I was missing 2 nights worth of points for the award redeposit had not shown up.

The only way I know to get the points put back in the account is to call the Hyatt Diamond desk to request the points be added back to the account.

Has anyone else encountered this Hyatt bug and is there a work around?

Bottom Line

Watch your points and miles like a hawk. If you can’t find the time to frequently log into each of your accounts the easier way is to create an award wallet account and they will send you automated emails every time your account balance changes or a notification when an expiration date is approaching.

Award Wallet's Notification Of Hyatt's Suite Certificates Expiration Date

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Please consider using my Award Wallet link in this post if you are looking to sign up for an Award Wallet account. I use the service myself and will be awarded a small number of bonus points for each reader who signs up with Award Wallet through my link. Feel free to post your award wallet link in the comments as a way to pay it forward.

Editorial Note: Opinions, analyses, reviews or suggestions expressed on this site are those of the author’s alone, and have not been reviewed, approved or otherwise endorsed.

About The Weekly Flyer

The Weekly Flyer writes about travel from a business traveler perspective. He travels the world every week accumulating points and miles along the way.

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  1. I have experienced this as well. They gave me 2k points when I called as a curtsey an still haven’t seen those bonus points 🙂

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