Monday morning’s can be brutal for a business traveler. Monday is typically the longest day in the week and it’s nice to start it off on the right foot. No one ever likes to sit in a middle seat during the first flight of the day, so Delta is making it a little sweeter for Elite members who get “stuck” in the middle.
A usual Monday morning means a 4 AM wake up call for a 30 minute drive to the airport. The TSA Pre lines are usually a time saver, but not on a Monday at Hartsfield International Airport. The TSA Pre line is usually the longest line and move fast, but most of the time your better off going through the elite line in the main security area. A quick stop in the club lounge if there is enough time to grab a cup of coffee, then it’s over to the flight monitor to play the upgrade lottery. This week I wasn’t so lucky, missed the upgrade, and was stuck in my middle seat on a packed Monday morning flight.
Delta came through with a small gesture. They noticed that as an elite member and got “stuck” in a middle seat. Here is the note I received not long after enduring the middle seat on the first packed flight of the day.
Message From Delta
Hello Mr. Weekly Flyer,
Mondays are tough, and we’re sorry yours may have been less comfortable when you ended up stuck in the middle seat.
While we strive to give our most loyal customers our best seats, unfortunately, that’s not always possible. To thank you for your flexibility and understanding, we’ve credited 500 miles to your SkyMiles account.
It’s just one of the ways we’re expressing our appreciation for your loyalty to the SkyMiles program. And we’ll continue to take care of you—from booking to baggage claim and everywhere in between.
So thanks again. Next time, we hope to see you in First.
So I checked my Delta account and sure enough the miles had already posted.
Getting “stuck” in the middle is not fun, getting a few (500) extra miles your loyalty recognized is. Well done Delta.