It only took 24 hours for my Premier Platinum status match to be processed and a few weeks for the Platinum stats packet to arrive in the mail. This is my first United Premier Platinum status packet and I was surprised by the contents.

The packet felt thick so I was interested to see what airline goodies were included.

First, there was the obligatory Premier Platinum status card showing valid Premier Platinum status through 1/31/2015 as a result of a status match after July 1, 2013. Just below the status card were two luggage tags. So the obligatory items were out of the way, I started to look for drink tickets, job well done equivalent coupons and any other items that United may wish to bequeath to their Premier Platinum members.

As a Delta Platinum (who earned it the easy way) I’m used to receiving job well done certificates, drink certificates and the ability to select a Platinum Choice Benefit online like 20,000 miles or $200 gift card.

Digging deeper in the United packet, I found a total of 5 beverage vouchers with an expiration date of 1/31/2015. That is a generous expiration date. The last batch of Delta ones, that I gave away, expired on 12/31/2014.

I quickly thumbed through the rest of the packet noticing the multiple times they’ve thanked me for my loyalty. The last page offered up a 50,000 United MileagePlus Explorer Card offer, but that is available online so no added bonus there.

I was surprised there were no coupons to provide to the many United employees. One of my favorite things to do when I receive great customer service is to hand over one of Delta’s Job Well Done Certificates. The employee gets a certificate they can redeem and the customer gets a chance to reward excellent customer service.

I was surprised United didn’t have these in the packet. Does United give these out some other way? How have you rewarded excellent customer service from United?

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