Vanilla Reload launched their new website recently, and while it does look nicer cosmetically, it is actually a lot slower and giving many users problems. According to this Flyertalk thread, many users are having problems loading their cards on the new site.
I’ve encountered this problem first hand, where it said that the card I was trying to load had already been loaded, which was not the case. However, the good news is that you can actually load your Vanilla Reload to your Bluebird® by American Express card over the phone.
If you have a Bluebird® by American Express card or another re-loadable card, that you’re trying to load a Vanilla Reload on and it’s not working when you
try online, you can do so by calling the Vanilla Reload automated support line at 1-877-429-8140.
Loading your Vanilla Reload by phone is a painless process that takes less than a minute, and can save you the aggravation of trying to load online. Has anyone else been having issues loading their Vanilla Reload online?