Speed Through Customs Thanks To These New Kiosks at Atlanta

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Per this Skift article, Hartsfield-Jackson Atlanta International Airport will be installing 74 BorderXpress kiosks, which were originally developed by the Vancouver Airport Authority.
The goal of these machines is to cut Customs and Border Patrol lines for incoming passengers on international flights. In Atlanta, these new machines will be split between Concourse F and Concourse E.

Custom Kiosks

International passengers get directed to the kiosks, scan their passports, take a photo, and then use the kiosk touchscreens to make their declarations, and then verify their passenger information.

Atlanta is the latest airport to get these kiosks. Vancouver (YVR), Montreal YUL), Chicago O’Hare (ORD), Chicago Midway (MDW), Seattle-Tacoma (SEA), and JFK Terminals 1 and 4 already are using the BorderXpress kiosks.

These kiosks can cut customs wait times by as much as 50 percent as passengers enter their information into the kiosk that produces a receipt for CPB officers to see before clearing the passenger.

Passengers do not have to pre-register as they do with other trusted traveler programs such as Global Entry; any passenger can use the kiosk, the story noted. The machines have been especially effective at New York-JFK where customs wait times had increased sharply last summer.

Have you had a chance to try these new kiosks yet? What are your thoughts?

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  1. I think these machines are great, but be careful! If you make a mistake and start over, you will get the dreaded “X” on your receipt and then you get way for regular screening.

  2. Didn’t see these at ATL yet, but worked great at SEA-TAC the other day. You can adjust the screen up/down before you take the photos so you don’t have to stoop down low. The passport scanning area can be a bit finicky if you don’t lay it down just right.

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