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I must have been a Hyatt apologist all these years to not have seen this yet. But I’ve finally run into a Hyatt Hotel Property that is gaming the Gold Passport system.
According to Hyatt Gold Passport Benefits members can book any standard room with points.
- Free nights with no blackout dates – you’re welcome to any available standard room
Hyatt Gold Passport Gaming
According to the Hyatt Clearwater front desk agent I just spoke with for 30 minutes, they only have every other type of hotel room besides the “standard” room available to sell.
That means, they do not have the “premium” rooms, “premium 1 bedroom suites” or “premium 2 bedroom suites” available, but they do have the following rooms available for my desired dates:
- Deluxe King Room
- Deluxe Two Queen Room
- 1 Bedroom 1 King Suite
- 1 Bedroom 1 King Suite
- ADA King Tub
- Gulf Front Terrace King Suite
- Gulf Front Terrace 2 Queen Suite
- Gulf Front 2 Bedroom Suite
- Deluxe 2 Bedroom Suite
The only problem is they do not sell any of the above rooms using points because, and using the words of the front desk agent, they “DO NOT get enough compensation from Hyatt to open up those rooms for point redemptions”.
I even asked what is the difference between a “premium” and “deluxe” 1 bedroom suite and he said the premium has a huge balcony and faces the gulf, which they only have a few. Of course the hardest room to book is the only one you can book with points. I’ve stayed here over 6 times and always have been upgraded to a 2 bedroom suite, even the presidential suite once. So this is definitely a case of revenue management and “blocking” out the use of points for the dates in question.
Now, I don’t know about you, but that sure sounds like a blackout due to spring break demand. I’m sorry if I’ve been a Hyatt apologist and you haven’t been able to use your points due to their unofficial blackout dates. Truly I am. I do find value with Hyatt, but I’m very frustrated at the moment with their inability to use points at two hotels for the dates I’m looking for, given their “unofficial blackout” caused by room type gamesmanship.
Have you ever experienced “unofficial blackouts” due to a particular Hyatt? Let’s start a running list of Hyatt’s that have “unofficial blackouts” by leaving a comment below.
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