Anyone Else Locked Out of Chase Online Account?

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I’ve becoming frustrated with Chase lately, when I’ve tried to access my online account. For the past several weeks when I’ve tried to login, I get an error that my User ID and password are Inactive.

I have to call up Chase who verifies some information and then when will reset my account and I’m able to log-in again, but this has been happening several times to me, and don’t really know what to do.

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When I call, the agent says it’s due to security, but it seems like something else must be going on if my account is becoming inactive so much.

Has anyone else experienced their accounts becoming inactive with Chase? I’d be interested to hear if others are also having this problem.

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  1. My fiance is currently experiencing this problem now. We are less than two weeks from the wedding, and every time she uses Quickpay to send money to someone, the account freezes and she can’t access anything. The first time she was able to get it settled over the phone, but now “Customer service” won’t do anything over the phone. Any advice on what to say the someone at the branch when we have to go in?

  2. I was using my own bank’s pay bills feature for many months.
    When I needed to pay using my Chase online account, I found they no longer had any record of me having online access and I had to then use the forgot name and password link.
    I think it is poor customer service and they should warn users before become inactive.

  3. I’ve had a similar issue where every month when I log in to pay my bill, it tells me my login info is wrong & I have to reset my password despite writing it down to make sure I don’t enter it wrong. I know I’m entering the right password, but I have to change it every month to log in.

  4. I’m having this problem, but every time I go to reset it (this has been going on for a couple of weeks) it tells me the cite I’m looking for is currently down! SO frustrating!

  5. I haven’t received any claim that my account is inactive, but it seems that Chase has simply chosen to stop storing my passwords as every time I try to log in it claims that I have to wrong username/password combo, even if I literally just changed the password.

  6. I have had this recurring issue for the past year and a half. Every time I call to get the account reactivated, I cannot get a straight answer as to why the account credentials become deactivated. The best the customer representative can tell me is that I do not log on for a certain period of time, but he or she can never tell me what that time period is. It really makes me NOT want to use my Chase Sapphire Reserved Card. I stumbled upon this post because my account has been deactivated again. Cold comfort that others seem to be experiencing this as well.

  7. This is happening to me too. I’ve changed it so many times and today it won’t accept any new passwords I’m creating, even though I’m meeting all the security requirements. This is crazy.

  8. The specialist asked me the wrong question and my account is locked, the only way to get it solved would be go to US, I am in Canada.

    My account got deactived when I tried to do a wire transfer. When I called in to active my account, the specialist could not speak proper English, it took him 3 minutes to get the correct card number. Then he asked me the wrong question, instead of asking where I was working when I opened the account, he asked me where I am working now. So, he got my account locked.

    I talked to a manager Venissa at Fraud Dept, she said she would get back to me in 3 days, and she will listen to the recording. Its been more than 3 weeks, she did not get back to me.

    I called in a few times after that, the only way I could have my account unlocked would be going to US and unlock it in a branch. Today, I called chase again, talked to another manager Christian, he said he would email her for updates. Hopefully, I can get this fixed.

  9. Same thing!!! It’s very time consuming and I don’t have time to keep doing this! We are going to close the account and go elsewhere. I AM DONE WITH THIS NONSENSE!!!

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