Does Calling a Hotel Give You Better Odds for a Suite Upgrade?

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Does calling a hotel give you better odds for a suite upgrade? On a recent stay at a SPG hotel, I knew I’d be checking in late, so I wanted to ensure I’d still get a nice room.

I called the hotel reception desk, and spoke to the front desk manager who I let know I’d be arriving late (after 11pm). I then mentioned my SPG status and that I wanted to request a suite upgrade.

Sure enough, shortly after the call in the SPG app my room was changed to a suite and when I checked in, they had a nice suite waiting for me.

Some examples on when you should call ahead to the hotel:

  • If you’re celebrating a special occasion such as birthday, anniversary, honeymoon etc.
  • If you have an extremely early arrival, or a very late arrival to ensure you’re allocate a nice room/suite
  • If it’s your first time to the city or hotel, to express interest choosing the hotel

When calling there’s nothing wrong with letting the hotel know your wants for the stay. If you’re looking for a room with a view, a high floor, or even a suite, then let you request be known. Chances are they grant what you want especially if you have elite status with the chain. If they aren’t able to honor your request, which is usually due to availability, they may offer something else.

Do you think calling ahead to a hotel and speaking to the front desk has an impact on the room you’ll receive when you check-in? Feel free to share your thoughts below. 

Editorial Note: Opinions, analyses, reviews or suggestions expressed on this site are those of the author’s alone, and have not been reviewed, approved or otherwise endorsed.

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  1. Yes I do. It has worked for me a number of times. I’ve even gotten calls from hotels asking if I’d like an upgrade.

  2. While it is nice to believe in the phone call approach, it is far too situational. Frequency of stay is always the best method to guarantee upgrades.

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