Does Calling a Hotel Give You Better Odds for a Suite Upgrade?


This post may contain affiliate links from our advertising partners, such as American Express. Read my Advertiser Disclosure policy here.

Some of the offers below may have expired or are unavailable on our site at this time.

Does calling a hotel give you better odds for a suite upgrade? On a recent stay at a SPG hotel, I knew I’d be checking in late, so I wanted to ensure I’d still get a nice room.

I called the hotel reception desk, and spoke to the front desk manager who I let know I’d be arriving late (after 11pm). I then mentioned my SPG status and that I wanted to request a suite upgrade.

Sure enough, shortly after the call in the SPG app my room was changed to a suite and when I checked in, they had a nice suite waiting for me.

Some examples on when you should call ahead to the hotel:

  • If you’re celebrating a special occasion such as birthday, anniversary, honeymoon etc.
  • If you have an extremely early arrival, or a very late arrival to ensure you’re allocate a nice room/suite
  • If it’s your first time to the city or hotel, to express interest choosing the hotel

When calling there’s nothing wrong with letting the hotel know your wants for the stay. If you’re looking for a room with a view, a high floor, or even a suite, then let you request be known. Chances are they grant what you want especially if you have elite status with the chain. If they aren’t able to honor your request, which is usually due to availability, they may offer something else.

Do you think calling ahead to a hotel and speaking to the front desk has an impact on the room you’ll receive when you check-in? Feel free to share your thoughts below. 

Editorial Note: Opinions, analyses, reviews or suggestions expressed on this site are those of the author’s alone, and have not been reviewed, approved or otherwise endorsed by any card issuer. This post was accurate at the time of posting, offer may be unavailable on this site at a later time. For details on current offers visit the card issuer’s site.

About Points, Miles & Martinis

Here at Points, Miles and Martinis, we love all things travel. We focus on topics relating to travel including destinations, airline, hotel, car rental and credit card reward programs. Our goal is to help people travel better. - See more at our About Us page.

Sign up for Email || Twitter || Facebook |Tips & Tricks
Hotel Offers || Airline Offers || Bank Offers || Cash Back Offers

The responses below are not provided or commissioned by the bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. It is not the bank advertiser's responsibility to ensure all posts and/or questions are answered.

Comments

  1. Yes I do. It has worked for me a number of times. I’ve even gotten calls from hotels asking if I’d like an upgrade.

  2. While it is nice to believe in the phone call approach, it is far too situational. Frequency of stay is always the best method to guarantee upgrades.

Leave a Reply

Your email address will not be published. Required fields are marked *