A Southwest Airlines passenger found herself covered in scorching hot coffee, after a flight attendant spilled on her on a recent flight between Phoenix to Albuquerque. It’s unclear what caused the spill, if it was due to turbulence, however this truly is an unfortunate incident that occurred.
When it comes to flight attendants serving drinks, most of the major airlines including Delta, United, American all serve from a cart from the aisle. However at Southwest, drinks are served from a tray, which the flight attendant has to carry back and forth to the galley.
Serving from a cart seems like it would be easier, so perhaps Southwest will re-evaluate their inflight service procedures after this.
Per KRQE News 13
A woman who says she was left humiliated and injured on a recent flight is asking Southwest Airlines to take what happened to her seriously.
Michelle Birtcher of Phoenix files from Arizona to Albuquerque often for her job. However, on her Monday morning flight, she says she was woken by scorching hot coffee soaking through her heavy sweater and onto her skin.
The flight attendant yanked off her sweater and rushed her to the bathroom.
“I was completely exposed. I could see in the mirror in the bathroom. The whole front half of the plane could see me completely exposed and I was crying of course,” Birtcher said.
After a visit to urgent care, Birtcher says she has sustained first and second-degree burns covering her left arm and hands.