Hotel Review: Park Hyatt Tokyo

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The Park Hyatt Tokyo is an iconic five-star hotel located high in the sky! Made famous in part from the movie Lost in Translation, the luxury property offers amazing service, panoramic views of the city, and easy access to the Shinjuku area of Tokyo. The property was built-in 1994 on the 39th to 52nd floors of the Shinjuku Park Tower.

Check out our other Park Hyatt reviews: Hotel Review: Park Hyatt New York and the Hotel Review: Park Hyatt St. Kitts.

Upon arrival at the entrance, you are immediately greeted by several Park Hyatt staff to unload luggage and are effortlessly whisked up to the 41st floor lobby. This escort is partially needed however because the hotel layout is a little confusing. When the elevator arrives at the 41st floor, it opens into the Peak Lounge with stunning views of the city in a glass filled atrium space with lots of plants.

About a 100m walk through the second tower past the Girandole dining room and down a library and art hallway is the check-in area which features three sit-down stations to complete the process.

The check-in staff is welcoming, friendly, and helpful. They definitely want to make sure your stay is memorable, enjoyable and any little detail is covered. Once you have finished the paperwork and if your room is ready, you are shown the elevator bank for the guest rooms and brought up to your room. The Park Hyatt Tokyo doesn’t use digital key cards and guest are provided two sets of fancy keys on Tiffany key rings instead.

For this trip, I stayed in a deluxe east facing room with twin beds located on the 46th floor. The room is approximately 55 square meters and has lots of natural light from the large windows. The hotel has not really done much update since the original design and the rooms have a calming and natural feeling with light woods and soft colors.

Access to the bathroom is through two sliding doors, either near the entry way or off the sleeping area. There is only one sink in the bathroom, but plenty of counter top space and a box full of toiletry items including tooth-brush, combs, etc as well as hair dryer and standing mirror

The bathroom features a walk-in shower (no rain showerhead), large bathtub, and water closet (the toilet had an advanced system that included automatic opening feature, and sanitizing routine, as well as the traditional bidet and heated seat). Above the sink area is a small TV that could be useful if taking a bath or trying to catch a shower while getting ready for the evening.

The Park Hyatt Tokyo has Aesop toiletries which are fantastic and include an extra bottle for the bathtub.

In the entrance area and through the bathroom’s other sliding door is a large closet with plenty of space for luggage, the safe, as well as helpful travel accessories like shoe trees. The drawers include two pairs of night outfits that are a little large for anyone not very tall.

Located on the 45th floor but requiring the use of two elevator banks (one from the guest room to the 41st lobby and then a transfer to a second one a short distance away to the 45th floor) is the Club on the Park (Hyatt’s name for their spa) as well as the swimming pool and fitness equipment.

The pool area is located at the top of the second tower and has a massive glass atrium and continues the amazing views of the Tokyo skyline. The pool is mainly lap lanes but can be used to lounge and relax with lots of seating around the pool deck.

On either side of the pool are two glass partitions with several pieces of gym equipment (mostly cardio, but some free weights and space for stretching). The space is well air-conditioned and open 24 hours.

The property has numerous restaurants including the famous New York Bar on the 52nd floor that has live music at 8pm. The views at night of the lit-up skyline are breathtaking and many people were using the opportunity to grab photos throughout the late evening when I was at the bar. Other places to eat include Kozue on the 40th floor for lunch and dinner. Breakfast is served at Girandole (pictured above) and also has lunch, afternoon snacks, and dinner. The Peak Lounge which first greets you upon arriving at the hotel is an ideal place for afternoon tea or to grab a snack.

The stunning views, the attentive service, and overall feel of the hotel makes the Park Hyatt a special property that I really enjoyed. Yes, the property has not been updated in over two decades, but the charm of the original design still works. I did find the layout to be very confusing, often getting into the wrong elevator bank and encountering people equally lost. The location is not very close to public transit, but the hotel does offer frequent shuttle service and they can quickly hail you a taxi to nearby locations from the ground entrance. I would note that the Hyatt Regency is short distance away and while not providing the same views, offers a much more affordable award points redemption and has more modern rooms.

Editorial Note: Opinions, analyses, reviews or suggestions expressed on this site are those of the author’s alone, and have not been reviewed, approved or otherwise endorsed.

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  1. The PH is dated, but stilll has excellent service. But its location isn’t convenient and taxis are very pricey in Tokyo. Being closer to where you need to be and/or having easy subway line access to where you want to go are very important here. The PH needs to seriously update/refresh to overcome its poor location.

  2. The PH is one of the few iconic properties that lived up to its name in terms of luxury and service. The location is not a big deal if you plan to take taxis or cars though tourists might prefer something closer to a metro stop. There is a great park across the street that young kids would enjoy.
    I would definitely stay here again particularly if I wasn’t planning to go back & forth to metro.

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