We shared how Delta Suspends Automatic Complimentary Medallion Upgrades, however it seems like Delta is not only suspending First Class upgrades, but they’re not allowing Platinum or Diamond Medallions to select Comfort + seats at booking, as previously allowed.
This is due to COVID-19, with Delta reducing the capacity onboard all their flights to 50% for First Class, and 60% for Main Cabin and Comfort + sections.
However, despite these limitations, Platinum and Diamonds have long been allowed to select Comfort + seats at time of booking similar to how exit row and other preferred seats are allowed for selection for these members.
Per Delta’s site:
To make space for safer travel, some seats are blocked from selection on Delta operated flights through through June 30. To explore options for seating directly next to travel companions, please see an agent at your gate.
My take on this situation, is that well social distancing and blocking seats onboard is a great measure Delta is taking, restricting Platinum and Diamond from selecting Comfort + seats is a huge blow to these members, when now’s the time to be winning back customers it seems Delta is more concerned about it’s bottom line.
Delta instead should continue to restrict First Class upgrades for Medallions to be cleared at the gate to monitor social distancing. However, if Comfort + seats are available at time of booking, Platinum and Diamonds should be allowed to select these seats with respect to the 60% capacity restrictions currently in place through the end of June.
We’ve reached out to Delta to clarify this policy, however haven’t received a response at time of publication.
What are your thoughts on Delta not allowing Platinum and Diamond Medallions to select Comfort + seats at time of booking? Should Delta make these seats available for selection? Feel free to share your thoughts in the comments below.